Terms of Service
Last updated: 28/10/2024
Introduction
These terms and conditions ("Terms") govern your use of the QuickHire VA service ("Service") provided by Digestible Tech Ltd ("we", "us", "our"), a company registered in England and Wales (Crown House, 27 Old Gloucester Street, London, England, WC1N 3AX).
By using our Service, you agree to these Terms. Please read them carefully.
The Service
2.1 QuickHire VA is a matching service that introduces clients to virtual assistants ("VAs").
2.2 For a one-time fee, we will:
Present you with two VA candidates for your specified role or purpose
Both candidates will be selected to fulfill the same role (e.g., two executive assistant candidates, or two marketing assistant candidates)
Provide three months of email support after introduction
Offer a 12-month replacement guarantee (subject to conditions)
2.3 To be clear, the service provides two candidate options for a single role - not two VAs for different purposes. You choose one VA from the two candidates presented.
2.4 We act solely as an introduction service. We do not employ VAs or manage their work.
Your Order
3.1 To use our Service, you must:
Complete our order form truthfully and accurately
Pay the required fee
Be legally capable of entering into contracts
3.2 Your order is accepted when we receive your payment through our payment processor, Stripe.
Fees and Payment
4.1 Our fee is $495 USD (or as stated on our website at the time of order).
4.2 Payment must be made in advance through our secure payment system.
4.3 All fees are non-refundable once we begin the candidate search process.
Our Obligations
5.1 We will:
Present you with two VA candidates based on your stated requirements
Make these introductions via email
Provide relevant information about each candidate's skills and experience
Offer email support for three months after introduction
5.2 Our 12-month replacement guarantee means we will find you a replacement VA at no additional cost if your chosen VA becomes unavailable through no fault of your own (e.g., if they quit or become unable to work).
Email Support
6.1 For three months after introduction, we provide email support to help you:
Set up systems and processes
Handle delegation
Address general questions about working with your VA
6.2 We aim to respond to support emails within a reasonable timeframe. This support does not include live chat or telephone calls.
Important Limitations
7.1 We are not:
An employer of VAs
Responsible for VA performance
Involved in payment arrangements between you and your VA
Responsible for any disputes between you and your VA
7.2 After making introductions, all arrangements, including payment and work terms, are between you and your chosen VA.
Your Obligations
8.1 You are responsible for:
Providing accurate information in your order
Making your own arrangements with your chosen VA
Managing your relationship with your VA
Complying with all applicable laws regarding employment and payment
9. Liability
9.1 We do not accept liability for:
The performance or conduct of VAs
Any loss or damage arising from your relationship with a VA
Any indirect or consequential losses you may incur
9.2 Our total liability to you for any loss or damage shall not exceed the amount you paid for our Service.
Changes to These Terms
10.1 We may update these Terms at any time by posting the new version on our website.
10.2 Your continued use of our Service after any changes indicates your acceptance of the updated Terms.
Governing Law
11.1 These Terms are governed by the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
11.2 If you are purchasing the Service as an individual consumer rather than as a business, nothing in these Terms affects your statutory rights under applicable consumer protection laws.
Contact Us
If you have any questions about these Terms, please contact us at terms@quickhireva.com